These Terms & Conditions describe the customer responsibilities and service expectations for using AffiReach Xpress Couriers.
Accounts and shipping details
Customers must provide accurate names, contact information, package details, invoices, and delivery instructions. Use the AffiReach warehouse address and your assigned ARXC customer code exactly as shown in the portal. Customers must comply with all customs and import regulations and are responsible for ensuring prohibited items are not shipped.
Air and sea freight
AffiReach offers air and sea freight from the U.S. to Jamaica. Air shipments are scheduled four times weekly. Shipment dates and delivery estimates may change because of warehouse processing, carriers, customs, weather, public holidays, or other operating conditions.
Package processing and tracking
Packages delivered to the warehouse are processed in batches. Please allow at least 24 hours for a newly delivered package to appear in your account. Tracking events and operational updates and are not guaranteed delivery times. Delays caused by customs, weather, airlines, shipping lines, or other third parties are outside AffiReach's control.
Invoices, rates, and payments
Shipping charges are based on package weight and/or dimensions. Shipping fees must be paid before the package is delivered. Delivery fees may be paid upon delivery (Cash on Delivery where applicable). Additional customs duties or government fees are the customer's responsibility, special-handling, and third-party charges may apply.
Customs and restricted items
We do not accept shipment of prohibited or restricted items, including but not limited to: Illegal drugs and controlled substances Firearms, ammunition, and weapons Explosives, flammable, or hazardous materials Perishable goods (unless approved) Counterfeit or illegal goods Any items restricted under Jamaican Customs regulations We reserve the right to refuse, return, or dispose of prohibited items at the customer’s expense. Packages may be opened and inspected by carriers, warehouses, or the Jamaica Customs Agency.
Storage and Uncollected packages
Packages will be stored free of charge for up to 7 calendar days after arriving at our Jamaica facility or designated pickup location. After the 7-day storage period, a JMD $100 storage fee per package, per day will apply until the package is collected or delivery is requested. For customers who choose pickup, once you notify us that you will collect your package, it must be picked up within 2 calendar days. If the package is not collected within this period, the applicable storage fee will continue until it is collected. For customers who choose delivery, storage fees will continue to accrue until a delivery request has been made and all applicable shipping and delivery charges have been paid. AffiReach reserves the right to relocate, dispose of, or otherwise handle any package that remains unclaimed for 30 days or more, in accordance with our abandoned package policy.
Local delivery
Delivery is available across Kingston, St. Andrew, Portmore, and Spanish Town, with Knutsford Express service available islandwide. Customers must provide accurate delivery details, suitable identification when requested, and settle applicable charges.
Communication
Package, invoice, and delivery updates may be sent by email, portal notification, push notification, phone, or WhatsApp. Customers should keep their contact information current.
Loss & Damage Claims
Claims must be submitted within 2 days of delivery or pickup. Customers should provide supporting photos and documentation. Seller or merchant mistakes (wrong item, missing items, manufacturing defects, etc.) are not covered.
Limitation of Liability
AffiReach's liability is limited to JMD $10,000 per package, unless otherwise required by law. AffiReach is not liable for indirect or consequential losses.
Changes to the Terms
AffiReach reserves the right to update the Terms & Conditions at any time. Continued use of the service constitutes acceptance of the updated terms.
Governing Law
Governed by the laws of Jamaica.
Contact
AffiReach Xpress Couriers
Phone and WhatsApp: +1-876-327-4781
Email: support@affireachxpress.com
Website: https://affireachxpress.com/